Job Description
Customer Service Representative
Primary Function	Process and send out all Cutting for Approvals, Cutting for Identifications, and Disclaimers.
Working Environment	Core workload occurs within a typical office environment.
Equipment	Computer- essential for function using Termlite and intranet. Telephone- keeps in contact with sales representatives and customers.
Duties
Provides Customer Service	Answer incoming phone calls in a friendly manner. Take orders over the phone concerning shipping, cost per yard, and availability. Advise customers when their orders are expected to arrive and contact mills to verify whether an item is in stock.
Process CFA/CFI/Disclaimers	Send all dyelot cuttings for approval requested by customer on order via UPS 2nd day air. Send all cutting for identifications on orders over 200 yards or per owner�s request via Next Day delivery. Send all disclaimers to customers on orders that have low sales numbers or minimum order quantities. Follow up with customers on a timely basis to ensure that they received the cutting and there are no issues with the sample.
Additional Task	Answer all incoming phone calls during opposite lunch hour. Assist in maintaining specifier accounts. Backs up Julie Acosta when away in checking in orders and dispersing general customer email requests that are received in our general email box. Receives and sends out quotes to customers when Rory Gordon is away from office. Enters orders into system when Kevin Jarzembowski is away from office.